Featured delivery
Intelligent support platform (WhatsApp + Web + Dashboard)
Median response time dropped by 63% and satisfaction scores rose to 4.8/5 in the first quarter.
Problem
A SaaS founder needed to centralize multi-channel customer support with automation and analytics.
Solution
Delivered a full tri-channel platform with WhatsApp integration, real-time agent routing, and a Laravel + Next.js dashboard.
Technologies
Engagement highlights
- From ideation to MVP launch in 12 weeks
- Integrated analytics and alerts baked in from sprint one
- DevOps automation across staging, preview, and production
Outcome
Median response time dropped by 63% and satisfaction scores rose to 4.8/5 in the first quarter.